Ongoing Launches ‘Add Product’ Feature on the Subscriber Portal

add product to order ongoing shopify subscriptions

Written by Adriana Pope

December 14, 2022

Allow customers to add products directly from the subscriber portal! Your subscribers will be so happy now that they can add more products to their subscription orders.

Ongoing Subscriptions has launched a new feature called “Add Product,” which allows customers to easily add more products to their orders with a frictionless checkout.

Here at Ongoing, we are committed to updating the Subscriber Portal to make it super easy to use, easy to access, and easy to make changes to a subscription order.

Easily Add a Product to an Existing Subscription Order

From the Subscriber Portal, the customer can easily add to their existing order with 1 click!

They just choose the product they want to add, and they are done. It’ll instantly add it to their next recurring order and charge them accordingly.

How Adding a Subscription Product Works

They will be able to see all the different subscription products within the same subscription group.

New products that are subscribed to will have the same frequency.

Cardless Transactions

Since their payment details have already been taken by Shopify when they first ordered their subscription, there is no need to ask them for their credit card again.

The customer clicks a button to agree to add the product, and they are all done!

Instant Recalculation of Updated Subscription Order

Ongoing will apply the discount that the subscription group has for that frequency. The customer must agree to the updated order total when they add a product to their existing subscription order.

The Benefit to the Merchant

As a merchant, you don’t want to receive emails in which customers are asking you to make changes to their subscription order.

The “Add Product ” feature helps customers make changes to their subscription orders, reducing the amount of customer service requests merchants receive.

The Benefit to the Customer

Your customers love convenience and self-catering. If they can hop onto their Subscriber Portal and easily make changes to their subscription order, they are more likely to keep that subscription active.

This helps keep the retention rate high for Ongoing subscription orders and your customers happy.

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