Need help with anything or have a question? We’d love to help you out.
Visit Help Center
Our help center is jam packed with tons of helpful articles and answers.
Have a question about the app? We can answer any questions you have.
Request a Feature
Want to see a new feature on the app? We’d love to hear about it.
Frequently Asked Questions
Here are the most popular questions we get all the time about Ongoing, answered for your convenience so you don’t have to dig around to find the info you need.
How do I install Ongoing Subscriptions?
Ongoing is currently available on the Shopify app store. Click “get app” and it will instantly install on your shop.
How does Ongoing Subscriptions work?
Once you’ve installed Ongoing, you can transform any product into a subscription product. First, you’ll create a subscription plan (weekly, monthly, or quarterly delivery) and choose your discounted price (optional). Then you’ll attach your products to make them available for subscription. Shoppers can then select a subscription plan option and will be charged on a repeat basis automatically.
I need help using Ongoing. Who can I contact?
Feel free to get in touch with us anytime at support [at] ongoingsubscriptions [dot] com and we will get back to you super fast!
What does Ongoing Subscriptions do?
Ongoing helps online shop owners offer subscription products so you can accept recurring payments and. make recurring revenue.
Who is eligible to use Ongoing Subscriptions?
To use Ongoing, merchants must have a Shopify store and use either Shopify Payments, Authorize.net or Paypal Express Checkout as their primary payment gateway. Customers can’t use accelerated checkouts such as Amazon Pay, Apple Pay, Google Pay, Klarna, mollie iDEAL, Shop Pay, and Sofort, to purchase subscriptions.
What are Subscriptions?
Subscriptions are recurring transactions that a customer gets billed automatically for. For example, let’s say you subscribed to a bag of coffee every week and you would get charged regularly every week that coffee bag was delivered.