Ongoing Changes
Ongoing Launches “Skip Next Delivery” on Subscriber Portal
We are excited to announce that Ongoing has launched a new feature that allows customers to skip their next delivery in the Subscriber Portal. This feature is being released in BETA to all merchants and is instantly available on all Subscriber Portals. This will allow...
Offboarding Cancellation Questionnaire – Subscription Insights
Now you can see why your customers have canceled their subscriptions. The new Ongoing Questionaire for Subscription off-boarding provides incredible insights like never before! These are actionable subscription insights to help you make beneficial changes to your...
New 2.0 Ongoing Subscriptions Widget Redesign
Ongoing has updated its subscription widget with a new fresh and clean look! You automatically gain access to this new 2.0 design if you are using a 2.0 Shopify theme. The new redesign incorporates clean lines, smooth aesthetics, and minimalism to complete its look....
Ongoing Launches Subscription Details
Now customers will shop with even more confidence when they see your subscription details badge underneath the purchase options. With the new "Subscription Details" feature, merchants who have a 2.0 store can now proudly display their subscription details which helps...
Ongoing Launches Subscription Orders API
Ongoing has launched updates to our API, now with the improved capability for orders. Now you no longer need to dig through your Subscriptions to find orders, you can get them easily with the new orders API by Ongoing. You'll be able to see a whole list of all your...
Improvement for Gift Subscriptions & Minimum Time Commitments
Ongoing has launched an improved workflow for creating and managing subscription plans. This has a huge impact on how merchants can create gift subscriptions and use minimum time commitments. Merchants can now have multiple subscription plans with the same frequency...
Ongoing Launches Update/Edit Shipping Cost for Subscription Order
You can now edit the shipping cost for a subscription. Many merchants these days are increasing their shipping costs due to inflation. When you update your Shopify Shipping Rates, your shipping costs associated with people who already subscribed stay the same. To help...
Shipping Cost Displayed on Subscription Orders
Ongoing now displays the delivery price on the Subscription details page for merchants.This is a huge improvement as it will give merchants easy access to the information they need. Shipping and delivery costs play a major role in how profits and margins are...
Ongoing Recaptures Payments with Failed Billing Attempt Email
We are super excited to announce that our new suite of emails for Dunning Management has arrived! So what exactly is Dunning Management and why should you care as a merchant who sells subscriptions? Great question! This is a type of system in which email notifications...
Build a Box Subscription – Newly Released Features – May 2022
We're excited to announce that Ongoing has launched many new features for their Build a Box feature to make it even more robust! Why Build a Box? The Build A Box feature is great for any store looking to increase their average order value. With Build a box, customers...